5.1 Total quality management in perspective
This one-day seminar for senior managers provides an overview of the objectives, core themes, concepts, task areas, tools, techniques and approach to implementation for TQM. This can be supported by a series of additional modules, including a Quality Attitudes Survey, a Quality Issues session and the Total quality game, which is a participative group-based company simulation exercise providing an opportunity to apply the concepts of TQM.
5.2 Quality techniques appreciation
A one-day seminar for technical directors and senior managers to heighten their awareness of the quality tools and techniques available during the design of products and processes, and new product introduction stages of their businesses. These are followed with an experimental design technique for establishing optimum settings for complex processes and the implementation of statistical process control to maintain the process improvements.
5.3 Conducting a cost of quality analysis
This module explains cost of Quality as a concept, and shows how to build a Cost of Quality for the company. The approach to identifying opportunities for performance improvement is then explained. The module is supported by a group-based exercise where participants build a Cost of Quality using simulated data.
5.4 Building and implementing a quality management system
This module explains the purpose and benefits of a quality explains the approach to building and implementing the Quality Management System in terms of identifying, analysing, enhancing and documenting procedures necessary to gain accreditation to ISO 9000, at the same time as fostering commitment to the programme.
5.5 Auditing ISO 9000
This module explains the benefits of audits, the types of audit – internal, external, first, second and third party – the purpose of the audit and how to prepare for an audit.
5.6 Using Taguchi experimental design techniques
Taguchi techniques provided a means of establishing the key control factors and their optimum setting for a complex process which features a large number of variables, and can provide major improvements in performance in relatively short periods of time. This module provides an explanation of Taguchi Techniques and shows how to conduct Taguchi experiments. This can be done at various levels dependent upon the depth of understanding required, but should be of interest to Production Engineers, Industrial Engineers, Designers and Production Personnel.
5.7 Implementing statistical process control
This provides an overview of how to collect and interpret process data, how to understand the implications with respect to quality, and persuade senior management of the need to introduce the process control system. The module then shows how to set up an SPC programme in the operational environment. This can be conducted at a series of different levels from basic understanding to advanced applications of SPC.
5.8 Leading improvement teams
This series of modules provides essential training for anyone who is already leading, or is about to lead, an improvement team on a project within a quality management culture. It incorporates the essential learning points behind the philosophy of quality management, together with the important elements of project management.
