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General Management Courses

2.1 Key principles of effective management

A five-day residential workshop with evening work for any managers regardless of experience, length of service or seniority.

The programme is biased strongly towards team building and can provide if required, individual assessments. Because of the highly participative nature of this course, it is limited to a  maximum of 14 delegates.

The programme includes the management cycle, key results areas, decision making, communication and problem solving.

2.2 Manage yourself/manage your time

A two-day workshop for managers designed to make them aware of their own personal characteristics and which of those are suited to leadership.  Working from a basis of self-knowledge, the managers will then be introduced to basic time management techniques to ensure effective planning and use of their time.

2.3 Manage yourr team/manage your boss

A two-day workshop designed for first line managers at the interface between the work force and management.  It’s essential that managers in this situation who are often faced with the dilemma of upward and downward communications, are skilled in its resolution.

The programme is designed to equip the manager with the necessary inter-personal skills and business disciplines required for success.

2.4 Management by objectives

A two-day workshop for managers covering alignment of objectives to the corporate goal, agreeing objectives, delegation, measurement of results, feedback, motivation and appraisal.

2.5 Decision making

A one-day workshop where managers discover the decision making process step-by-step, and then examine the procedural background that their company has in place to support managers through making their own decisions.  Decision making styles and performance rating are considered, when participants are given the opportunity to make decisions an compare their answers against case studies of known outcome.

2.6 Interviewing techniques

A two-day participative workshop for managers requiring interviewing skills in the following situations:-

Recruitment       Disciplinary

Selection          Grievance

Appraisal          Termination

2.7 Assertiveness

Have you ever wished that you were able to make your point more forcibly? Have you ever regretted not standing up for what you believe to be right, especially if your colleagues, peers or even your boss may not agree with your ideas?  This module will help you overcome some of your inhibitions and demonstrate how to become more assertive without becoming aggressive or rude.

2.8 Effective commnunications skills

A three-day workshop for managers designed to help them evaluate their instinctive communications talents  and build them through practice sessions.

The programme includes oral, aural, telepathic and written communications. Because of the participative nature of this course, it is limited to maximum of 14 delegates.

2.9 The art of negotiating

A two-day workshop for managers who come into contact with negotiating as part of their normal working life, such as salespersons, buyers, and personal managers.

The programme provides a step-by-step approach to the process of negotiations and offers practice opportunities in a safe environment.

2.10 Co-operative purchasing

A two-day seminar for purchasing managers providing a refreshing new approach to the traditional purchasing strategies, techniques and measurements.

This programme is fundamental for purchasing managers who are being expected to operate in a fast flow manufacturing environment.

2.11 Finance fir non-financial managers

A one-day seminar for non-financial managers who require an appreciation of traditional accounting and reporting documents, but who need to understand non-traditional methods of measuring their own success.

Course covers :-
The P&L Account, The Balance Sheet, Margins and Profitability, Financial Management.

2.12 Credit control

‘You have not made a sale until you have the money’ is the philosophy behind this module.  Discounts and payment terms and their impact on your business are calculated before the sale.Procedures for monitoring payment are devised, responsibilities are clearly assigned.  Techniques for collection and how to deal with late payment, including legal action, are fully explained.

2.13 Budgeting and budget management

This course is designed for managers with budget planning responsibility.  Covering both sales and cost budgets, the course is system based, providing opportunities for multi-size operations to standardise and simplify forecasting for individual operations.

The course covers:-


  • Sales Forecasting           – Realistic approach, Factors of influence, Downline accountability
  • Cost                               – Real inflation, Budgeting for growth, Budgeting for declining markets
  • Management                   – Timing, Period of forecast, Continual budgeting, Monitoring ongoing results
  • Measurement                  – Early warning system, Constant appraisal Finance

2.14 Project management

A five-day workshop for managers and engineers with a responsibility for project management.

The programme includes functional specification, project planning, milestone planning, inter-dependencies, activity schedule writing and project reporting.

2.15 Creative problem solving

A three-day workshop for managers to instruct them in the problem solving process and enhance the probability of successfully creating an environment in which innovation flourishes.

The programme includes an analysis of meeting behaviour, listening skills, recording techniques, idea generation and structure evaluation.

2.16 Introduction to spreadsheets

Spreadsheet software offers tremendous potential benefits in time-saving for planning, budgeting and information management applications.  Even if you know nothing at all about computers at the moment, this small group ‘hands-on’ workshop can demonstrate that computers can be fun and can provide an effective, powerful tool for use in the workplace.

2.17 Using spreadsheets for finance

This practical workshop concentrates on how to build balance sheets, profit and loss accounts and cash flow forecasts.  The elements of a cash flow forecast are designed into budgets against which performance can be monitored throughout the fiscal period.

2.18 Using spreadsheets for scheduling

Following order and sales order processing, enter your stock changes onto your system to produce production scheduling requirements.  This workshop explains the principles of production scheduling and shows how to build your own Master Schedule.

2.19 Introduction to word-processing

For the user with lots of letters or lengthy reports, this workshop provides practical experience of managing and editing text to be able to produce customised ‘standard’ business letters and error free documents.

2.20 Introduction to graphics

‘A picture speaks a thousand words’.  The principles of effective communication are used to bring impact of your business reports. Graphs, histograms, pie charts and file pictures are demonstrated and used to enable your reader to more easily assimilate complex information and to more readily remember your document.

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