Before going to market
Before going to market to ask questions, we believe (from experience) that asking the internal team first will yield faster, more accurate, and cost-effective solutions to your customer experience.
This should be your 1st data set in the CX model.
Why do it?
- Our Sales colleagues think our customer service does not meet the needs of our customers
- Our customer service team think it is okay, but we need better systems
- IT hasn't had any complaints
- Marketing’s external survey said the customer was pretty happy.
Take the CX Maturity Assesment
How to do it?
This model only takes 20 minutes to complete.
Still, the results you will receive will enable you to:
Still, the results you will receive will enable you to:
- Align with your key internal stakeholders
- Identify the priority issues in your current CX model
- Prioritise your improvement initiatives
- Target designing and implementing a customer experience model to deliver your customer needs.
What do you get?
By conducting our assessment, you will be able to analyse your current CX model under the three dimensions of customer service; Effectiveness, Ease, and Emotion.
We recommend you identify key internal stakeholders to take the assesment, e.g., Directors of Sales, CX, & Marketing. explic8 will provide you with a free consolidated report illustrating the areas of alignment and contrast amongst your stakeholders.
The outcome of our assessment is a detailed report outlining the strengths of your current CX model as well as the areas of opportunity.
This report is your first data set to initiate internal conversations and gain alignment with stakeholders, critical areas for improvement, and recommendations.
Take the CX Maturity Assesment
We recommend you identify key internal stakeholders to take the assesment, e.g., Directors of Sales, CX, & Marketing. explic8 will provide you with a free consolidated report illustrating the areas of alignment and contrast amongst your stakeholders.
The outcome of our assessment is a detailed report outlining the strengths of your current CX model as well as the areas of opportunity.
This report is your first data set to initiate internal conversations and gain alignment with stakeholders, critical areas for improvement, and recommendations.
Take the CX Maturity Assesment
What to do with the information
- Share this information with your team and analyse the data presented.
- Put plans in place and watch as your customer service levels increase.